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Facilities and Services – Fan Central


Fan Central is fully accessible including toilets, and a small amount of seating is available. Should you require any further help whilst at Fan Central, don’t hesitate to ask a Hockey Maker or a steward. For more information on accessible transport and blue badge parking please visit the Transport page.

Big Screens

The Toshiba TV’s Big Screen and Stage is in the North East corner of Fan Central and will be showing the live feed of all the matches and hosting various pieces of entertainment throughout the event.

Car Parking

There will be no access to car parking at Fan Central. Accessible parking is available for Blue Badge holders. Please contact transport@englandhockey.co.uk


There are no cash machines located at Fan Central. There are a number of banks in close proximity at Westfield Stratford shopping mall. All our catering and retail outlets accept cash and card payments.


In Fan Central catering will be provided by Kerb (https://www.kerbfood.com/) with numerous different food outlets and a Fullers Bar. Many dietary needs will be catered for including vegetarian, vegan and gluten Free.

People are permitted to take small amounts of food and drink (not alcohol) into Fan Central for personal consumption.


At this event hospitality is called Premium Experiences and although there is no hospitality within Fan Central, there are 2 suites within the Arena. The Gold Lounge is located above the North Stand with views of the Competition Pitch. The Richardson-Walsh Suite is situated on the East Stand with premium seats undercover. There are a number of Premium Experience packages still available; if you have friends or family members that may be interested please go here.


Spectators maybe able to log into the Free Park Wi-Fi but capacity will be at its maximum and access cannot be guaranteed. Arrangements have been made with O2 to increase the 4G capabilities in the area throughout the duration of the event.

Lost Property

If you think you may have lost something at the event, please register this as detailed below:

Group Report to:
Spectators One of the Info Stations – either in Fan Central or the Arena
Premium Experience Guests Welcome Centre
VIPs Welcome Centre
Teams Please advise your Team Liaison Officer
Media Media Help Desk
Hockey Makers Hockey Maker Lounges – Help Desks
Workforce Event Help Desk

If you have discovered, you have lost something after you have left the event please email events@englandhockey.co.uk


There is a Medical Unit located to the West of Fan Central as well as roaming paramedics, that will be active during all gates open hours. If you feel unwell, please visit here in the first instance.

Please visit here for advice about medical support outside of the event live times.


There’s a great range of event merchandise available including flags, mini sticks, England team shirts and much much more! It’s all on sale at the England Hockey Store located in the Retail Zone in Fan Central.

Prayer Room

For Spectators, the Timber Lodge Café, situated 100m South of the main Spectator Entrance has a multi – faith prayer room for use during your time at the event.

Prohibited Items

The following are not permitted within Fan Central:


The Official Programme will also be on sale at Fan Central for £8 throughout the event if you want to take a souvenir home!


Adidas are on board as an FIH Official Supplier and will have a store at Fan Central to trial sticks and pick up official event merchandise. There will be a number of other retail outlets in Fan Central selling merchandise and hockey equipment, including the England Hockey Store selling England branded clothing and merchandise.


There will be a limited amount of seating in the form on benches and tables throughout Fan Central, as well as a Toshiba seating area.


All personnel entering Fan Central may be subject to a security bag search upon arrival, including all accredited personnel.

Please do not to leave bags unattended at any time, including in corridors or other public places during the event.


There is one Smoking Areas at Fan Central to the West by the toilets.  There is NO SMOKING anywhere else in Fan Central – this included Vapes and E-cigarettes.


There is a bank of toilets located to the West of Fan Central including accessible toilets.


Drinking fountains will be provided across Fan Central.